FAQ

What is the processing time for orders at Esme Basics?

At Esme Basics, we usually require 5 business days to process your order. The delivery time depends on the shipping company and may vary. We strive to ensure timely processing and delivery of your orders.
What happens if I'm not available to receive my delivery from Esme Basics?

If you're unavailable to receive your goods during the delivery attempts, and we can't leave them in a secure location, we'll leave a notification card with the attempted delivery time. Esme Basics will make three delivery attempts before the parcel is returned to us.
How can I track my order from Esme Basics?

Once your order has been dispatched, Esme Basics will send you an email containing your tracking number. This tracking number will allow you to monitor the status and location of your order during transit.
What are the shipping rates and options available at Esme Basics?

Esme Basics offers a variety of shipping rates and options: - NL Standard (6 Days): Free - US via DHL (10 days): €25.00 - United Kingdom (8 days): €9.00 - Central Europe (Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Ireland, Denmark, Andorra, Gibraltar, Vatican City, Monaco, Sweden) - DHL: (8 days): €9.00 - Eastern Europe (Åland Islands, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Finland, Greenland, Guernsey, Hungary, Iceland, Isle of Man, Jersey, Latvia, Liechtenstein, Lithuania, Malta, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Türkiye, Norway, Switzerland) - DHL: (8 days): €12.00 - Canada - CA Standard (10 days): €20.00 - Australia & New Zealand - DHL (15 days): €20.00 - Rest of World (China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates, Brazil & Israel) - DHL (15 days): €20.00
What is the returns policy at Esmé Basics?

Thank you for choosing Esmé Basics for your unique fashion needs. As a label specializing in handcrafted garments tailored to your measurements, each piece is meticulously created with care and precision. Due to the personalized nature of our products, we regret to inform you that we cannot accept returns for minor stains or personal preferences. We believe that our items are deserving of your careful consideration before purchase, and we strive to provide accurate descriptions to facilitate your decision-making process. While we understand that online shopping can sometimes be challenging, we encourage you to thoroughly review the item descriptions and reach out to us with any questions or concerns before completing your purchase. Our dedicated team is here to assist you and ensure your online shopping experience with us is seamless and enjoyable. In the rare event that you encounter any discrepancies with your order, please contact us at info@tessamariaesme.com within 7 days of purchase, attaching the invoice. Our team will work diligently to find a suitable solution that meets your needs.