Question 1

What is the processing time for orders at Esmé Basics?

Accepted Answer

At Esmé Basics, we usually require 2-15 business days to process your order. The delivery time depends on the shipping company and may vary. We strive to ensure timely processing and delivery of your orders.

Question 2

What happens if I'm not available to receive my delivery from Esmé Basics?

Accepted Answer

If you're unavailable to receive your goods during the delivery attempts, and we can't leave them in a secure location, we'll leave a notification card with the attempted delivery time. Esmé Basics will make three delivery attempts before the parcel is returned to us.

Question 3

How can I track my order from Esmé Basics?

Accepted Answer

Once your order has been dispatched, Esmé Basics will send you an email containing your tracking number. This tracking number will allow you to monitor the status and location of your order during transit.

Question 4

What are the shipping rates and options available at Esmé Basics?

Accepted Answer

Esme Basics offers a variety of shipping rates and options:
- NL Standard and Spain (6 Days): €8.00
- US via DHL (10 days): €25.00
- United Kingdom (8 days): €9.00
- Central Europe (Austria, Belgium, France, Germany, Italy, Luxembourg, Portugal, Ireland, Denmark, Andorra, Gibraltar, Vatican City, Monaco, Sweden) - DHL: (8 days): €9.00
- Eastern Europe (Åland Islands, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Finland, Greenland, Guernsey, Hungary, Iceland, Isle of Man, Jersey, Latvia, Liechtenstein, Lithuania, Malta, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Türkiye, Norway, Switzerland) - DHL: (8 days): €12.00
- Canada - CA Standard (10 days): €20.00
- Australia & New Zealand - DHL (15 days): €20.00
- Rest of World (China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates, Brazil & Israel) - DHL (15 days): €20.00

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